Call us on +97142672137 or whatsapp on +971 56 6447288 (10 am to 7 pm) or click here 

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Customer Service

 

THE PERFECT GIFT LTD is duly registered under the laws of the UNITED ARAB EMIRATES, under License number CL2337 having its registered office at Damac Park Towers, DIFC, POBox 660028, Dubai, UAE 
Delivery

We offer FREE next day delivery to Dubai with a minimum order (excluding special occasions like Valentine’s Day). in addition, we offer same day express delivery and delivery to other cities in UAE at a extra charge according to city. During peak seasons, extra charges may apply. All details are mentioned at the checkout page when proceeding for payment. For same day delivery, there is a cut off time as specified at checkout page.

We will attempt to deliver in the estimated timeframe. We will use all reasonable endeavors to ensure that delivery will be on the requested delivery date and during the delivery timeframe. We cannot guarantee the time of delivery due to traffic, parking difficulties or delays from previous orders / deliveries. 

A few products may not be available for same day delivery. Such information is given in the respective product page & in the terms & conditions. All products are deemed accepted upon our delivery of the product to the designated recipient's address.

Privacy & Security

The Perfect Gift Dubai, ("theperfectgift.ae", "we" or "us"), is committed to keep all users informed about how we use the information gathered from you through the use of the theperfectgift.ae website.

Please read the privacy policy ("Policy") to understand how we will use and protect your personal information. We will not share your personal information with anyone except as described in this Policy. By using the Site or obtaining any product or service through the Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the Site. This Policy is incorporated into, and considered part of, our Terms and Conditions.

Returns & Cancellations

We are unable to cancel or make changes to orders once placed. Orders are processed immediately, and usually cannot be changed. 

All sales are final and products may not be refunded, exchanged or returned, except as expressly permitted in the Terms and Conditions in the event of;

  • (a) you received the incorrect item 
  • (b) the product was broken, damaged or otherwise inoperable,

theperfectgift.ae may, in its sole discretion, provide a credit note for the purchase price or allow you to exchange the product.

Ordering & Status

Status; When your order and payment is received, it will be in the “Processing” status as your order is being prepared or being delivered. Once your delivery is made, the status of your order to “completed”.

Email / SMS Notification; Once we receive your order on the website, you will receive an Order Confirmation email that will contain your order number and order details. You will receive another order update email once the order has been delivered.

Payments

The following payment method options are available;

  • Credit / Debit Card; Visa & MasterCard
  • PointsPay – Use your Etihad Guest or Smiles by Etisalat Points
  • Cash Collection
  • Western Union / Money Exchange
  • Bank Transfer
  • Coupon Redemption
  • Paypal payment link sent via email (on request)

Just follow the instruction for the selected payment method at check out.

Substituting Policy

Due to temporary stock availability, we may occasionally substitute gift baskets or content. Every effort will be made to preserve the style and color scheme of the arrangement and substitutions will only be made with items of equal or higher value.