Call us on +971 4 267 2137 (10 am to 7 pm) or click here

Welcome!

Free Delivery to all Cities in UAE         

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Customer Service

 

THE PERFECT GIFT LLC is duly registered under the laws of the UNITED ARAB EMIRATES, under License number CL2337 having its registered office at Damac Park Towers, DIFC, POBox 660028, Dubai, UAE and License number 6100/2015, having its registered office at Fujairah Creative Tower, PO BOX 4422, Fujairah, UAE  

 
Delivery

We offer FREE delivery to all cities in UAE. During peak seasons, there will be a same day delivery fee and a minimum order for other cities like Abu dhabi and Al Ain. All details are mentioned at the checkout page when proceeding for payment. For same day delivery, there is a cut off time. Kindly contact us on +971 4 267 2137 incase you would still like to deliver gift after cut off time and we will try our best to assist.

We will attempt to deliver in the estimated timeframe. We will use all reasonable endeavors to ensure that delivery will be on the requested delivery date and during the delivery timeframe. We cannot guarantee the time of delivery. 

A few products may not be available for same day delivery. Such information is given in the respective product page & in the terms & conditions.  All products are deemed accepted upon our delivery of the product to the designated recipient's address.

Privacy & Security

The Perfect Gift Dubai, ("theperfectgift.ae", "we" or "us"), is committed to keep all users informed about how we use the information gathered from you through the use of the theperfectgift.ae website.

Please read the privacy policy ("Policy") to understand how we will use and protect your personal information. We will not share your personal information with anyone except as described in this Policy. By using the Site or obtaining any product or service through the Site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the Site. This Policy is incorporated into, and considered part of, our Terms and Conditions.

Returns & Cancellations

We are unable to cancel or make changes to orders once placed. Orders are processed immediately, and usually cannot be changed. If you have any questions or concerns regarding an order already placed, please send an email to cs@theperfectgift.ae and we will respond promptly.

All sales are final and products may not be returned, except as expressly permitted in the Terms and Conditions in the event of;

  • (a) you received the incorrect item 
  • (b) the product was broken, damaged or otherwise inoperable,

theperfectgift.ae may, in its sole discretion, provide a credit note for the purchase price or allow you to exchange the product.

Ordering & Status

Status; When your order and payment is received, it will be in the “Processing” status as your order is being prepared or being delivered. Once your delivery is made, the status of your order to “completed”.

Email Notification; Once we receive your order on the website, you will receive an Order Confirmation email that will contain your order number and order details. You will receive another order update email once the order has been delivered.

Payments

The following payment method options are available;

  • Credit / Debit Card; Visa & MasterCard
  • Cash Collection
  • Western Union / Money Exchange
  • Bank Transfer
  • Coupon Redemption
  • Paypal payment link sent via email

Just follow the instruction for the selected payment method at check out.

Substituting Policy

Due to temporary stock availability, we may occasionally substitute gift baskets or content. Every effort will be made to preserve the style and color scheme of the arrangement and substitutions will only be made with items of equal or higher value.